The Skin Institute strives to deliver consistent and dependable services of the highest quality to all of our clients. We ask all of our customers to understand that in order for us to continually provide this high level of service, Better Health has and must implement standard policies and procedures as shown below. Of course, individual situations will always be considered as they arise.

On the day of your appointment, we ask that you arrive at least 15 minutes to fill out required paperwork. Every effort will be made to restore lost time if you happen to be late, if time is allowed; however, previously scheduled appointments will take precedence.

We ask that our clients be considerate by notifying us of a cancellation 24 hours prior to their scheduled service. This cancellation notice is necessary in order to allow opportunities to reschedule that opening. If we are not given a cancellation notice, there will be a $25 fee.

Sales of all products are final. Exchanges within 30 days will only be allowed if skin irritations have occurred due to product use. If more than 1/4 of the product has been used, it may not be exchanged. While we only carry quality skincare products, any disputes regarding manufacturers' claims as to the effectiveness of a product, must be taken up directly with the manufacturer. The Skin Institute is not responsible for manufacturer liabilities or misrepresentations.

Please call our office at (919) 303-4777during regular office hours for refills, you will be asked to leave a message with Nurse Triage. Calls received before 6:00pm on Monday - Friday will be returned the same day, calls after may not be returned until the following business day.

We accept MasterCard, Visa, Discover, and American Express credit cards, ATM debit cards, and personal checks . A $35 fee will be charged for each returned check. This fee must be received with 5 days of notification of the returned check. Past due accounts will be swiftly submitted to the Wake County District Attorney's Check Restitution Program for collection and legal action.

You will be responsible for your co-pay at the time of services. Any questions regarding insurance should be directed to our insurance coordinator. We currently participate with the following managed care companies:

Aetna  |  Blue Cross Blue Shield  |  Cigna  |  Coventry
Great West  |  Kanawha  |  United Healthcare  |   Wellpath

If your insurance company is not listed above, please call our office at (919) 303-4777 to confirm that we participate. The handbook that was provided by your insurance company will include detailed information about what is covered (or not covered) by your policy. Our staff will assist you in determining if your services will be covered by your insurance.

Most policies require patients to pay a portion of their health care costs as an “out-of-pocket” expense. We are obligated, by contract, to collect co-payments, co-insurance and deductibles. In most cases, we will request that you pay your out-of-pocket expenses on the day that services are performed.

Many patients also carry secondary insurance coverage. Secondary insurance will usually pay out-of-pocket expense for services covered by primary insurance. We will file to both primary and secondary insurances on your behalf.

Please be aware that cosmetic services are not considered “medically necessary” and will not be filed with your insurance company. Insurance will not pay for cosmetic procedures. Payment for services is required at the time of your visit..