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The Skin Institute
2046 Creekside Landing Drive
Apex, NC 27502
Office: (919) 303-4777
Fax: (919) 303-0077
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Our Service Policies
The Skin Institute Serves North Carolina in Apex, Cary. Holly Springs and Surrounding
We understand acne afflicts people of all ages, we do ask that if you are under 18, you bring a parent with you for consent purposes. If you are pregnant, or believe you may be, please inform us when you schedule your appointment and when you arrive at our office.
The Skin Institute accepts cash, personal checks, Visa, MasterCard, and Discover.
All prices, policies and services are subject to change. In order to provide a relaxing experience for you and others, we ask that you turn off all pagers and cell phones upon arrival at our office.
On the day of your appointment, we ask that you arrive at least 15 minutes to fill out required paperwork. Every effort will be made to restore lost time if you happen to be late, if time is allowed; however, previously scheduled appointments will take precedence.
If you have an emergency during non-business hours, please contact our office via email at firstname.lastname@example.org.
We ask that our clients be considerate by notifying us of a cancellation 24 hours prior to their scheduled service. This cancellation notice is necessary in order to allow opportunities to reschedule that opening. If we are not given a cancellation notice, there will be a $25 fee.
You may email us at
email@example.com to cancel an appointment.
Please call our office at (919) 303-4777 during regular office hours for refills: Tuesday 10am – 5pm, Wednesday and Thursday 10 am – 8pm, Friday 9 am – 8pm and Saturday 9am – 4pm.
Please leave a message with one of the staff members with your name, date of birth, prescription and pharmacy number. Calls will be returned within 24 hours. Please allow 48 hours for prescription refills.
We accept MasterCard, Visa, and Discover credit cards, ATM debit cards, and personal checks . A $35 fee will be charged for each returned check. This fee must be received with 5 days of notification of the returned check. Past due accounts will be swiftly submitted to the Wake County District Attorney's Check Restitution Program for collection and legal action.
You will be responsible for your co-pay at the time of services. Any questions regarding insurance should be directed to our insurance coordinator. We currently participate with the following managed care companies:
BCBS | Aetna | Coventry | Cigna | Healthcare Of The Carolinas
TRICARE | United Healthcare | Blue Cross Blue Shield | Med Cost
If your insurance company is not listed above, please call our office at (919)
303-4777 to confirm that we participate. The handbook that was provided by your insurance company will include detailed information about what is covered (or not covered) by your policy. Our staff will assist you in determining if your services will be covered by your insurance.
Most policies require patients to pay a portion of their health care costs as an “out-of-pocket” expense. We are obligated, by contract, to collect co-payments, co-insurance and deductibles. In most cases, we will request that you pay your out-of-pocket expenses on the day that services are performed.
Many patients also carry secondary insurance coverage. Secondary insurance will usually pay out-of-pocket expense for services covered by primary insurance. We will file to both primary and secondary insurances on your behalf.
If you have a financial hardship at the time of service, please let us know. We will need, in writing, a letter stating the facts of your hardship, then we can waive the possibility to collect co-payments, co-insurances and deductibles.
Financing Policy For Cosmetic Surgery
be aware that cosmetic services are not considered “medically necessary” and will not be filed with your insurance company. Insurance will not pay for cosmetic procedures. Payment for services is required at the time of your visit.
Financing Your Treatment
We are pleased to provide financing through CareCredit®, the nation's leading payment program for elective medical procedures such as acne treatments, laser mole removal, BOTOX® Cosmetic, and much more. With CareCredit®, your cosmetic goals can become a reality.
Contact our office to learn more or
apply for CareCredit® online today.
The Skin Institute | 2046 Creekside Landing Drive | Apex, NC 27502 | Phone: 919.303.4777 | Fax: 919.303.0077